December 7, 2008

Dear Disney Vacation Club: I Get It! We're Home!

The Disney Vacation Club is intended to make guests feel as though their Disney time-share is their home-away-from-home. Fine. This makes sense to me. What does not make sense are the following scenarios, compiled from past stays at Saratoga Springs and Disney's Vero Beach Resort:

Upon walking near the entrance to lobby:
Cast member: Welcome home!

Approaching the check-in desk:
Cast member: Welcome home, how may we help you?

Unlocking the room:
Doormat: Welcome Home.

Calling Guest Services:
Concierge: Welcome home?

Walking through the lobby to go to dinner:
Cast Member: Hi guys! Welcome home!

Entering the restaurant:
Hostess: Welcome home! How many in your party?

At dinner:
Waiter: Welcome home! What can I get you?

... and this goes on and on and on. I'm all for cheerful hospitality, but being welcomed has its limits.

0 comments: